Plan Advisor + Care Connect

Plan Advisor can help you with medical, pharmacy, and other benefits questions or issues. Think of them as your personal team of nurses, benefit experts, and claims specialists who will do all they can to support your unique health care needs. You’ll talk to a real person who knows you, every time you call, and they will be able to reference your benefits coverage and health history.

From replacing ID cards to more complicated matters like claim resolutions, no request is too big or small for your Plan Advisor. To connect with your Plan Advisor, call 1-833-58HERTZ (1-833-584-3789). Advisors are available 24 hours a day, 7 days a week.

Plan Advisor + Care Connect does things like:

• Verify coverage
• Provide health-education resources
• Advocate for your care
• Help manage chronic conditions
• Find in-network providers
• Contact providers to discuss treatment
• Answer claims, billing and benefits questions
• Create health-improvement plans
• Help reduce unnecessary out-of-pocket costs